Privacy Policy

Last updated: 8th August 2026

1. About this Privacy Policy

Maida Catering (“Maida Catering”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • visit or use our website;

  • contact us about our catering services;

  • request a quotation or make an enquiry;

  • place an order or book a catering service;

  • communicate with us by telephone, email, social media or other means;

  • make or receive payments from us;

  • sign up to receive marketing communications; or

  • otherwise interact with our business.

This Privacy Policy also explains your rights under applicable UK data-protection law.

Maida Catering is the data controller responsible for your personal data.

Business name: Maida Catering
Business address: 47 Green Lane, Addlestone, Surrey KT15 2TX
Email: info@maidacatering.com
Telephone: 01932 844330 / 844678
Website: maidacatering.com

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. The personal data we collect

Depending on how you interact with us, we may collect and process the following types of personal information:

Contact and identity information

This may include:

  • your name;

  • title;

  • postal address;

  • email address;

  • telephone or mobile number; and

  • other contact details you provide.

Booking and catering information

When you enquire about or book our catering services, we may collect information such as:

  • event date and time;

  • event location;

  • number of guests;

  • catering requirements;

  • menu selections;

  • dietary requirements and food allergies;

  • special requests;

  • delivery or collection details; and

  • information about the event necessary for us to provide our services.

Where you provide information about another person, such as an event organiser, venue contact or guest, you should ensure that you are authorised to provide that information where required.

Payment and transaction information

We may collect information relating to payments, invoices, deposits, refunds and transactions.

Where payments are processed through a third-party payment provider, such as a card processor or online payment service, that provider may process your payment information in accordance with its own privacy policy.

We do not normally store complete payment-card details ourselves.

Communications

We may keep records of correspondence and communications you have with us, including emails, telephone calls, messages, enquiry forms and social-media communications.

Website and technical information

When you use our website, we may collect certain technical information, such as:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location derived from technical information;

  • pages visited;

  • how you interact with our website; and

  • information collected through cookies and similar technologies.

The information we collect depends on the cookies and technologies actually used on our website.

3. How we collect your Personal Data

We may collect personal data:

  • directly from you when you contact us;

  • when you submit an enquiry or quotation request;

  • when you make a booking or place an order;

  • when you communicate with us by email, telephone or social media;

  • when you visit or use our website;

  • when you make a payment;

  • when someone makes an enquiry or booking on your behalf; or

  • from third parties where this is lawful and appropriate.

For example, we may receive information from an event organiser, wedding planner, venue or other person arranging catering services.

4. How we use your Personal Data

We may use your personal data for the following purposes:

Providing our catering services

We use your information to:

  • respond to enquiries;

  • prepare quotations;

  • discuss your catering requirements;

  • arrange and manage bookings;

  • provide catering and related services;

  • communicate with you about your event or order;

  • arrange deliveries or collections;

  • manage dietary and allergy information you provide;

  • process payments and refunds; and

  • provide customer support.

Managing our business

We may use personal data to:

  • maintain business and financial records;

  • issue invoices and receipts;

  • manage our accounts;

  • recover outstanding payments;

  • prevent fraud or misuse;

  • protect our business, staff, customers and property;

  • deal with complaints and disputes; and

  • comply with our legal and regulatory obligations.

Marketing

Where permitted by law, we may use your contact details to send you information about Maida Catering, including offers, new services, promotions or other marketing communications.

Where we are required to obtain consent for electronic direct marketing, we will ask for your consent before sending those communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant message or by contacting us.

5. Our lawful bases for using your Personal Data

UK data-protection law requires us to have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your personal data where this is necessary to enter into or perform a contract with you, for example to manage a catering booking, provide services or process payment.

Legal obligation

We may process personal data where necessary to comply with a legal or regulatory obligation, such as accounting, taxation, financial or other legal requirements.

Legitimate interests

We may process personal data where this is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • operating and managing our catering business;

  • responding to enquiries;

  • improving our services;

  • maintaining business records;

  • managing customer relationships;

  • protecting our business from fraud or misuse;

  • handling complaints and disputes; and

  • promoting our services where permitted by law.

Consent

Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.

6. Dietary requirements and allergy Information

Catering enquiries and bookings may involve information about food allergies, intolerances or dietary requirements.

Some information concerning a person's health may constitute special category personal data under UK data-protection law.

Where you provide information of this nature, we will use it only where necessary to help us provide the requested catering service and will handle it appropriately.

Please only provide information that is necessary for us to meet your catering requirements.

Although we take dietary and allergy information seriously, customers should inform us of all relevant allergies and requirements before placing an order and should not rely solely on information contained in this Privacy Policy.

7. Who we share your Personal Data with

We may share personal data where necessary and lawful with:

  • employees and authorised staff members;

  • catering staff and contractors;

  • delivery or logistics providers;

  • venues and event organisers where necessary to provide the service;

  • payment service providers;

  • website hosting and IT service providers;

  • booking, customer-management or enquiry-management systems;

  • accountants, professional advisers and insurers;

  • legal advisers where necessary;

  • government bodies, regulators, law-enforcement agencies or other authorities where legally required; and

  • other service providers who process information on our behalf.

We only share information where there is a legitimate reason and, where applicable, an appropriate legal basis.

We do not sell your personal data to third parties.

8. How long we keep your Personal Data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax and reporting requirements.

The length of time we keep information depends on its type and purpose.

For example:

  • customer and booking information may be retained for as long as necessary to manage the customer relationship and deal with related queries;

  • financial and transaction records may be retained for the period required by applicable tax and accounting obligations;

  • enquiry information may be retained for a reasonable period after the enquiry has been completed;

  • marketing information may be retained until you unsubscribe or it is no longer necessary for the relevant marketing purpose; and

  • records relating to complaints, disputes or legal matters may be retained for as long as necessary to resolve the matter and protect our legal interests.

When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

9. How we protect your Personal Data

We take reasonable technical and organisational measures to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • destruction;

  • alteration;

  • disclosure; and

  • other unauthorised or unlawful processing.

Access to personal data is limited to people who have a legitimate business need to access it.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

10. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help a website function, remember preferences, understand how visitors use the website and, depending on the type of cookie, support marketing or analytics.

Some cookies may be strictly necessary for the operation of the website. Other cookies may require your consent.

Where required, we will provide appropriate information about cookies and obtain consent before placing non-essential cookies on your device.

For further information, please see our Cookie Policy: [Insert link to Cookie Policy].

11. Your data protection rights

Subject to certain legal conditions and exemptions, you may have rights under UK data-protection law, including the right to:

  • request access to the personal data we hold about you;

  • request correction of inaccurate or incomplete information;

  • request erasure of your personal data in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing, including processing based on legitimate interests;

  • object to direct marketing;

  • request data portability in certain circumstances; and

  • withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may not apply in every circumstance.

If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy.

12. Direct marketing

If you have agreed to receive marketing communications from us, you can change your mind at any time.

You can unsubscribe by:

  • clicking the unsubscribe link in a marketing email;

  • contacting us at [insert email address]; or

  • contacting us using the details provided above.

We will respect your request and stop sending marketing communications where we are required to do so.

Please note that even if you opt out of marketing, we may still send you important service-related communications, such as information about an existing booking, payment or order.

13. Third-Party websites and services

Our website may contain links to third-party websites, social-media platforms or other online services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policies of any third-party websites or services you use.

14. Children's Privacy

Our services are generally intended for adults.

We do not knowingly collect personal data from children unless there is a legitimate reason to do so, for example where information about a child is necessary for an event or catering service arranged by their parent, guardian or another authorised person.

If you believe that we have collected a child's personal data inappropriately, please contact us.

15. Data breaches

If we become aware of a personal-data breach, we will assess the breach and take appropriate action in accordance with applicable UK data-protection law.

Where legally required, we will notify the Information Commissioner's Office (ICO) and/or affected individuals.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or the way we process personal data.

The latest version will be made available on our website and the “Last updated” date at the top of this policy will be changed when appropriate.

We encourage you to review this Privacy Policy periodically.

17. How to contact us

If you have any questions about this Privacy Policy, wish to exercise your data-protection rights, or have concerns about how we use your personal data, please contact:

Maida Catering
Address: 47 Green Lane, Addlestone, Surrey KT15 2TX
Email: info@maidacatering.com
Telephone: 01932 844330 / 844678

We will endeavour to respond to your request within the timeframe required by applicable data-protection law.

18. Complaints

If you have concerns about the way we have handled your personal data, we would appreciate the opportunity to address your concerns first. Please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

You can find information about making a complaint on the ICO's website: Information Commissioner's Office (ICO)

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

End of Privacy Policy